Faqs
A través de este apartado puede encontrar mas información sobre soporte técnico de Powermate by PRAMAC; así como una lista con las preguntas más frecuentes,sugerencias y tips.
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How to choose a portable power generator
Para seleccionar el grupo electrógeno correcto usted debe de enfocar su atención principalmente en tres puntos:
- Uso. Decida que tipo de uso le quiere dar: uso doméstico, uso de larga duración o uso temporal.
- Tensión. Consider if you need a single phase or a three phase
- Potencia. Determine how much power you need for the items you care about
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¿Cómo determino la potencia de un grupo electrógeno?
Antes de comprar un grupo electrógeno es necesario evaluar la necesidad de energía y comprobar la potencia de todos los aparatos que se quiera conectar a la vez al grupo electrógeno.
Es necesario determinar la potencia de arranque de cada aparato,que siempre será igual o superior a la potencia de trabajo. Esta información está disponible en la placa de identificación o en el manual de cada equipo.
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How do I start the generator?
Please take safety precautions when running a portable generator. It is important not to run generators inside a home, garage or any enclosed space.
Before the first ignition, we recommend you to consult the instruction and maintenance manual and proceed as follows:- Put the oil in the engine
- Fill the tank with the fuel type indicated
- Pull the air choke
- Pull the recoil handle (Only for the models with electrical start, it is necessary to connect the battery before turning the key
You can also find useful tutorial videos showing how to proceed on our youtube channel
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How do I shutdown the generator?
The first thing you have to do is turning off all the connected tools and appliances and letting the generator set run for a few minutes to cool down. You should then stop the generator set by pressing the Start/On/Off switch in the OFF position and finally close the fuel valve.
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How loud are portable generators?
The Powermate by PRAMAC portable generators range offers different soundproofing levels according to different models.
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How often should I replace my engine oil? What type of oil is recommended?
It depends on how long the generator runs. In the instruction and maintenance manual, you will find specific instructions about the engine. Anyways, it is advisable to change the oil at least once a year.
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Where should I set the portable generator?
Please set the generator outdoors and use it only on a horizontal surface (not inclined). You need to position it away from doors and windows so that the exhaust fumes do not get inside the house.
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Can the generator be used during inclement weather?
Powermate by PRAMAC portable generators can be used in a wide variety of weather conditions, but they should be protected from the elements when in use to prevent shorting and rusting.
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Does the portable generator need to be grounded?
Powermate by PRAMAC portable generators do not need to be grounded.
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How often should I perform routine maintenance?
Please check the instruction manual for the recommended maintenance schedule related to your engine.
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Where to go for maintenance and repairs?
Powermate by PRAMAC portable provides after sales service all over the world through dedicated service points. Please find more information on our Service Center Locator area.
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I cannot find my original owner manual. How can I get another copy?
It is possible to download the original owner manual from the web. Please find more information on our Service Center Locator area.